Return / Exchange info
If you’re looking to return your order for whatever reason, we're here to help! We offer returns or exchanges within 10 days of purchase (receiving parcel). Return shipping is at customer expenses. You should to ship it to 34 av. des Champs-Elysees., 75008 Paris, France. After you ship please provide us with tracking number to support@shapeofangel.com , as soon we receive a product back we will be able provide a refund to the original payment method. Customers are responsible to arrange the returning themselves.
f you would like to have exchange, please complete the following steps:
1. Contact us
2. Print the prepaid shipping label that you will receive by email.
3. Send all items back to us using the label provided.
Exchanging products for other size or another product is absolutely free. You can do it only once. Just be sure the price of the product you want to exchange for, must be no less than the previous one, as we will not be able to return the difference.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packing
- Any shipping fees the customer will need to pay.
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For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are marked, stained or pulled.
Contact us if you have more question: support@shapeofangel.com